Terms of Use

OVERVIEW

This website is operated by SHREE DATTA DELICACIES PRIVATE LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to SHREE DATTA DELICACIES PRIVATE LIMITED.

SHREE DATTA DELICACIES PRIVATE LIMITED offers this website, including all information, tools, features, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein and/or made available by hyperlink.

These Terms of Service apply to all users of the website, including, without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.

By accessing or using any part of the website or Services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions contained herein, you may not access the website or use the Services.

Any new features, products, services or tools added to the current website or online store shall also be subject to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or modifications on this website. It is your responsibility to review this page periodically for changes.

Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Our online store may be hosted or operated using third-party e-commerce infrastructure and related technology service providers that enable us to provide products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory or jurisdiction of residence, or that you are the age of majority and have provided consent for any minor dependents under your supervision to use this website.

You may not use our products, website or Services for any illegal or unauthorised purpose.

In using the Services, you must not violate any applicable laws, rules or regulations, including intellectual property, consumer protection, food safety, cybersecurity or other applicable laws.

You must not transmit any worms, viruses, malware or any other code of a destructive or harmful nature.

A breach or violation of these Terms may result in termination or suspension of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for legitimate reasons, subject to applicable law.

You understand that certain information you submit through the website, excluding payment information handled securely by authorised payment providers, may be transmitted over various networks and may be adapted to technical requirements of connecting systems or devices.

Payment information is transmitted and processed using appropriate security mechanisms provided by the relevant payment service providers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, access to the Service, website content, or any contact made available through the website without our express written permission.

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information available on this website is accurate and current.

However, information may occasionally be incomplete, outdated or inaccurate.

Content provided on the website is for general informational purposes and should not necessarily be relied upon as the sole basis for making decisions where more accurate, complete or updated information is reasonably required.

Any reliance on information made available through the website is at your own discretion and risk, subject to applicable consumer protection laws.

The website may contain historical information that is not current and is provided for reference purposes only.

We reserve the right to modify the contents of the website at any time, subject to applicable legal requirements.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without prior notice, except where prohibited by applicable law.

We reserve the right to modify, suspend or discontinue any product, feature or portion of the Service at any time.

We shall not be liable to customers or third parties solely because of a modification, price change, suspension or discontinuation, except where applicable law provides otherwise.

The price payable by a customer will ordinarily be the price displayed and confirmed at checkout, subject to correction of genuine technical, clerical or pricing errors.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively through our website or selected sales channels.

Products may have limited availability and may be subject to our Return & Refund Policy.

As we sell food products, certain items may be:

• freshly prepared;
• made-to-order;
• perishable;
• temperature-sensitive;
• subject to limited shelf life; or
• available only in selected delivery locations.

We make reasonable efforts to display product photographs, descriptions, colours, packaging and appearance as accurately as possible.

However, actual products may vary slightly in appearance, colour, size, decoration, packaging or presentation due to:

• natural ingredient variations;
• preparation methods;
• handcrafted production;
• seasonal availability;
• packaging changes; or
• screen and device display differences.

We reserve the right to limit sales of our products or Services to any person, geographic region or jurisdiction where reasonably necessary.

We may limit quantities available for purchase.

Product descriptions, availability and pricing may be changed without prior notice.

We may discontinue any product at any time.

Any offer made through this website is void where prohibited by law.

Nothing in these Terms excludes any mandatory product quality, safety or consumer rights available under applicable law.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel orders where reasonably necessary, including in cases involving:

• suspected fraud;
• payment failure;
• suspicious or unauthorised transactions;
• incorrect pricing;
• product unavailability;
• delivery serviceability issues;
• unusually large quantities;
• misuse of promotional offers; or
• suspected resale or commercial exploitation.

We may limit quantities purchased per person, household, account, payment method, billing address or shipping address.

If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing address or other contact information provided during checkout.

You agree to provide current, complete and accurate purchase, billing, delivery and account information.

You agree to promptly update relevant information where required so that we can complete transactions and contact you regarding your orders.

SECTION 7 – ORDERS, RETURNS, REFUNDS AND EXCHANGES

Order Changes

Customers may request a modification or cancellation of an order before the order enters preparation, packing or dispatch.

Because many of our products are fresh, made-to-order or perishable, changes or cancellations may not be possible once preparation has started.

Requests should be submitted using our official customer support contact details.

We do not guarantee that an order modification request can be accommodated after an order has been confirmed.

Returns

Due to food safety, hygiene and the perishable nature of many of our products, products once delivered are generally not eligible for physical return or exchange, except where required by law or where collection is necessary for quality investigation.

Refunds, replacements or other resolutions may be considered where:

• an incorrect product was delivered;
• an item was missing;
• the product arrived damaged;
• the product was spoiled, contaminated or unfit for consumption at delivery;
• a genuine quality defect exists; or
• another eligible circumstance under our Return & Refund Policy applies.

Customers should report eligible issues within 2 hours of delivery, wherever reasonably possible, along with:

• order number;
• description of the issue;
• photographs of the product;
• photographs of the packaging;
• delivery label, where applicable; and
• any visible damage or defect.

Refunds

Approved refunds will generally be processed to the original payment method.

Where payment was made online through PayU, refunds will ordinarily be initiated through the applicable payment processing mechanism.

Refund timelines may depend on PayU, the customer's bank, card issuer, UPI provider or other financial institution.

Please refer to our separate Return & Refund Policy for complete details.

SECTION 8 – PAYMENTS

Online payments made through our website may be processed by PayU or other authorised payment service providers that we may use from time to time.

We do not independently store complete card details where those details are handled directly by our authorised payment gateway.

Payment options may include, depending on availability:

• credit cards;
• debit cards;
• UPI;
• net banking;
• wallets; or
• other methods supported by PayU.

An order may not be considered successfully confirmed until payment authorisation or confirmation is received.

If an amount is debited from your account but the order is not successfully created or confirmed, the amount may be:

• automatically reversed;
• reconciled and refunded; or
• otherwise processed according to PayU and the relevant financial institution's procedures.

Payment processing delays caused by banks, card networks, UPI providers or payment gateways may be outside our direct control.

SECTION 9 – OPTIONAL TOOLS

We may provide access to tools or functionality supplied by third-party providers.

Such third-party tools may be made available on an “as is” and “as available” basis.

We may not monitor or control all aspects of third-party tools.

Your use of optional third-party tools is at your discretion and may also be subject to the terms and privacy policies of those providers.

We may introduce additional features, services or tools in the future, and such features shall also be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

Certain content, products or Services available through our website may contain links to third-party websites or services.

Third-party websites are operated independently and may have their own:

• privacy policies;
• terms and conditions;
• payment policies;
• refund rules; and
• security practices.

We are not responsible for the content, accuracy, practices or security of third-party websites that we do not operate or control.

You should carefully review the applicable terms and policies before interacting with third-party services.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit reviews, suggestions, ideas, feedback, photographs, comments, proposals or other content to us, you agree that we may use such content to the extent permitted by applicable law and the permissions you provide.

We may monitor, moderate, edit or remove content that we reasonably determine to be:

• unlawful;
• offensive;
• threatening;
• defamatory;
• obscene;
• misleading;
• infringing;
• harmful; or
• in violation of these Terms.

You agree that your submissions will not violate any third-party rights, including:

• copyright;
• trademark;
• privacy;
• publicity rights;
• confidentiality obligations; or
• other proprietary rights.

You must not submit malicious software, false information or content intended to interfere with the operation of the website.

You remain responsible for the content you submit and its accuracy.

SECTION 12 – PERSONAL INFORMATION

Your submission and our processing of personal information through the website are governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, process and disclose personal information.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally information on the website may contain typographical errors, inaccuracies or omissions relating to:

• product descriptions;
• pricing;
• promotions;
• offers;
• ingredients;
• availability;
• shipping charges;
• delivery timelines; or
• other website information.

We reserve the right to correct errors, inaccuracies or omissions and to update information where appropriate.

Where legally permissible, we may cancel or modify an order if material information relating to the order was incorrectly displayed.

Nothing in this section affects any mandatory consumer rights available under applicable law.

SECTION 14 – PROHIBITED USES

You are prohibited from using the website or Services:

(a) for any unlawful purpose;

(b) to solicit others to participate in unlawful activities;

(c) to violate applicable laws, regulations or rules;

(d) to infringe our intellectual property rights or the rights of third parties;

(e) to harass, abuse, threaten, defame, intimidate or discriminate against others;

(f) to submit false or misleading information;

(g) to transmit viruses, malware or malicious code;

(h) to unlawfully collect or track personal information;

(i) to spam, phish, scrape, crawl or otherwise misuse the website;

(j) for obscene, fraudulent or malicious purposes;

(k) to interfere with security features of the website;

(l) to attempt unauthorised access to accounts, databases, servers or systems;

(m) to manipulate product prices, discounts, checkout processes or promotions; or

(n) to place fraudulent, fake or unauthorised orders.

We reserve the right to suspend or terminate access where these prohibited activities are detected.

SECTION 15 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to provide a secure, reliable and functional website and Service.

However, we do not guarantee that the website or Service will always be:

• uninterrupted;
• error-free;
• continuously available;
• completely secure; or
• free from technical problems.

The Service may occasionally be unavailable because of maintenance, technical problems, third-party service disruptions or circumstances outside our reasonable control.

To the maximum extent permitted by applicable law, SHREE DATTA DELICACIES PRIVATE LIMITED, including its directors, officers, employees, affiliates, contractors and service providers, shall not be liable for indirect, incidental, special, punitive or consequential losses arising solely from the use or inability to use the website or Services.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted under applicable Indian law, including mandatory consumer protection rights.

SECTION 16 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless SHREE DATTA DELICACIES PRIVATE LIMITED, its affiliates, directors, officers, employees, agents, contractors, licensors