Shipping Policy

Overview

This Shipping Policy explains the terms and conditions applicable to the processing, dispatch, shipment, tracking, and delivery of eligible products purchased from SHREE DATTA DELICACIES PRIVATE LIMITED through our website or other authorised online ordering channels.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are processed after:

• successful placement of the order;
• receipt of complete and accurate delivery information;
• successful payment confirmation, where online payment is selected; and
• confirmation that the ordered products can be delivered to the customer's location.

Online payments on our website are processed through PayU, our payment gateway partner.

An order shall be treated as successfully placed only after the applicable payment and order confirmation process has been completed.

For Cash on Delivery ("COD") orders, where available, additional confirmation or verification may be required before dispatch.

Once an order has been processed and handed over to our shipping partner, customers may receive shipment and tracking notifications.

2. Shipping Eligibility

Shipping is available only for products marked as eligible for delivery.

Certain products may not be available for shipping because of:

• their perishable nature;
• storage or temperature requirements;
• delivery distance;
• packaging limitations;
• product availability;
• serviceability of the delivery PIN code; or
• other logistical or operational restrictions.

Product eligibility and shipping availability may vary depending on the customer's delivery location.

3. Shipping Regions

We currently ship eligible products to locations within India, subject to serviceability.

Shipping availability is determined based on the delivery PIN code entered by the customer during checkout.

Our primary shipping and logistics partner for eligible shipments is Delhivery.

If Delhivery does not service a particular PIN code, we may:

• inform the customer that delivery is unavailable;
• prevent checkout for that location;
• cancel the affected order and issue an applicable refund; or
• where appropriate, use another authorised logistics provider.

Shipping availability may change without prior notice based on logistics partner coverage and operational conditions.

4. Delivery Timeframes

Estimated delivery timelines will depend on factors including:

• customer's delivery location;
• product availability;
• order processing time;
• dispatch location;
• shipping service selected;
• Delhivery serviceability and transit times;
• weekends and public holidays; and
• unforeseen operational or logistical circumstances.

The estimated delivery timeline shown during checkout or after dispatch is an estimate only and is not guaranteed.

Customers may receive an estimated delivery date once the shipment has been created with Delhivery.

Delivery may take longer than initially estimated due to circumstances beyond our reasonable control.

5. Possible Delivery Delays

Delivery may be delayed due to circumstances including:

• unusually high order volumes;
• festivals or peak shopping periods;
• adverse weather;
• natural disasters;
• strikes or transportation disruptions;
• government restrictions;
• road closures;
• courier network disruptions;
• incorrect or incomplete delivery information;
• remote or difficult-to-service locations; or
• other circumstances beyond our reasonable control.

We will make reasonable efforts to provide updated information where significant delays are reported by our logistics partner.

6. Shipping Charges

Applicable shipping charges will be calculated based on factors such as:

• delivery PIN code;
• shipment weight;
• volumetric weight;
• package dimensions;
• selected shipping service; and
• applicable Delhivery rates.

Shipping charges, where applicable, will be displayed during checkout before the customer completes the order.

Any applicable taxes or additional logistics charges will also be displayed where required.

Promotional free-shipping offers may be subject to:

• minimum order values;
• selected products;
• selected delivery areas; or
• promotional terms and conditions.

7. Our Shipping Partner – Delhivery

We use Delhivery as our primary logistics and shipping partner for eligible orders.

After an order has been packed and handed over to Delhivery, shipping operations such as pickup, transportation, delivery attempts, and shipment tracking may be performed by Delhivery.

Customers may receive:

• an Air Waybill ("AWB") or tracking number;
• shipment status notifications;
• estimated delivery information; and
• delivery updates.

While we coordinate with our logistics partner to provide timely deliveries, certain portions of the delivery process may be outside the direct control of SHREE DATTA DELICACIES PRIVATE LIMITED.

8. Shipment Tracking

Once your order has been dispatched, tracking details may be made available through:

• your order details page;
• email;
• SMS;
• WhatsApp, where enabled; or
• another communication method provided during checkout.

Tracking generally becomes active after the shipment has been successfully created and scanned into the Delhivery logistics network.

There may be a short delay between dispatch and the first tracking update.

Customers should use the AWB/tracking number associated with their order when contacting us regarding a shipment.

9. Order Confirmation and Payment

For prepaid orders, an order is confirmed after we receive successful payment confirmation through PayU and the order is accepted by our system.

A successful payment attempt alone does not necessarily mean that an order has been accepted if:

• the payment status remains pending;
• the payment gateway does not provide successful confirmation;
• the order fails to register in our system; or
• the product becomes unavailable before fulfilment.

If payment has been deducted but the order is not successfully created, the amount may be:

• automatically reversed by PayU or the customer's bank; or
• refunded after reconciliation, where applicable.

Payment reversal and refund timelines may depend on PayU, the customer's bank, card issuer, UPI provider, or other financial institution.

10. Delivery Address

Customers are responsible for providing complete and accurate delivery details, including:

• recipient's full name;
• complete address;
• house, flat, office, or building number;
• street/locality;
• city;
• state;
• correct PIN code;
• valid mobile number; and
• landmark, where helpful.

We strongly recommend verifying the shipping address before confirming an order.

SHREE DATTA DELICACIES PRIVATE LIMITED will not be responsible for delays or failed deliveries caused by incomplete, inaccurate, or outdated information provided by the customer.

11. Address Changes After Order Placement

Address changes after an order has been placed are subject to order status and operational feasibility.

Once an order has:

• been packed;
• assigned an AWB;
• been manifested;
• been picked up by Delhivery; or
• entered the courier network,

we may not be able to modify the shipping address.

Customers should contact us as soon as possible if they notice an error in their delivery information.

12. Delivery Attempts

Delhivery may attempt delivery according to its applicable operational procedures.

If a delivery cannot be completed because:

• the recipient is unavailable;
• the customer cannot be contacted;
• the address is incomplete;
• the recipient refuses the shipment; or
• access to the delivery location is restricted,

the shipment may be re-attempted, held, or returned to us depending on the circumstances and Delhivery's procedures.

Customers are advised to keep their registered mobile number active during the expected delivery period.

13. Incorrect or Incomplete Address

If an incorrect or incomplete address is provided, we may attempt to contact the customer to obtain corrected information.

If the shipment cannot be delivered because of customer-provided address errors, additional shipping or re-shipping charges may apply where permitted.

Where redelivery is not possible, the shipment may be returned to us.

Any refund in such circumstances will be handled according to our applicable Return & Refund Policy and may exclude charges already incurred for shipping or delivery where permitted by law.

14. Failed Delivery and Return to Origin (RTO)

A shipment may be marked Return to Origin ("RTO") where delivery cannot be successfully completed.

Common reasons include:

• recipient unavailable;
• customer refusal;
• incorrect address;
• inaccessible delivery location;
• inability to contact the customer; or
• repeated failed delivery attempts.

Once an RTO shipment is received and verified by us, we will determine the appropriate resolution based on the nature of the order, product condition, payment method, and applicable laws.

For perishable or food products, refund eligibility may be limited where failed delivery occurred because of incorrect customer information, refusal, or customer unavailability.

15. Damaged Shipments

If a shipment appears visibly damaged at the time of delivery, customers should report the issue to us as soon as possible.

Customers may be asked to provide:

• order number;
• AWB/tracking number;
• photographs of the outer packaging;
• photographs of the damaged product;
• photographs of the shipping label; and
• a description of the issue.

Claims concerning damaged, spoiled, incorrect, or missing products will be handled according to our Return & Refund Policy.

16. Lost Shipments

If tracking indicates an unusual delay or a shipment is suspected to be lost in transit, we may raise an investigation with Delhivery.

Customers should contact our support team with their order number and tracking details.

If the shipment is confirmed as lost, we may offer an appropriate replacement or refund subject to product availability, investigation results, and applicable law.

17. Partial Shipments

In certain circumstances, an order containing multiple products may be shipped:

• in more than one package;
• from different fulfilment locations; or
• under multiple AWB/tracking numbers.

Customers may therefore receive different portions of the same order on different dates.

Where applicable, separate tracking information will be provided for each shipment.

18. Packaging

We take reasonable precautions to package our products appropriately for transportation.

Packaging methods may vary based on:

• product type;
• fragility;
• product dimensions;
• weight;
• food safety requirements; and
• distance of transportation.

Customers should follow all storage, handling, consumption, and food safety instructions provided on the product or packaging.

19. Returns and Refunds

Returns, replacements, cancellations, and refunds relating to delivered or undelivered products will be governed by our separate Return & Refund Policy.

Where a refund for a prepaid order is approved, the refund will normally be processed back to the original payment method used through PayU, subject to applicable banking and payment processing timelines.

20. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched, subject to the nature of the product and order processing status.

Cancellation may not be available once:

• preparation has begun for made-to-order or perishable products;
• the order has been packed;
• the shipment has been manifested;
• an AWB has been generated and locked for dispatch; or
• the shipment