Return & Refund Policy

At SHREE DATTA DELICACIES PRIVATE LIMITED, we take pride in preparing every product with the highest standards of quality, freshness, hygiene, and food safety. As our products are freshly prepared and/or perishable in nature, our Return & Refund Policy is designed in accordance with applicable Indian consumer protection and food safety laws.

By placing an order on our website, you agree to the following policy.

1. Nature of Our Products

All food products sold by SHREE DATTA DELICACIES PRIVATE LIMITED are freshly prepared, made-to-order, packaged, or perishable food items, as applicable.

For health, hygiene, and food safety reasons, products once delivered cannot be returned or exchanged, except in the circumstances specifically mentioned in this policy.

2. Eligible Cases for Refund or Replacement

Customers may be eligible for a refund, replacement, store credit, or other appropriate resolution if:

• The wrong product was delivered.
• An item is missing from the order.
• The product was delivered in a damaged condition due to delivery handling.
• The product is spoiled, stale, contaminated, or unfit for consumption at the time of delivery.
• The product has a genuine quality defect.
• The product received is materially different from the product ordered.
• SHREE DATTA DELICACIES PRIVATE LIMITED is unable to fulfil or complete the order after payment has been received.

Each request will be reviewed individually based on the information and supporting evidence provided by the customer.

3. Cases Where Refunds or Returns Are Not Available

Refunds, returns, exchanges, or replacements will generally not be provided in the following situations:

• Change of mind after placing the order.
• Personal taste or flavour preference.
• Minor variations in colour, decoration, toppings, presentation, or handcrafted appearance.
• Minor size or weight variations within accepted industry tolerances.
• Delay caused by incorrect or incomplete delivery information provided by the customer.
• The customer was unavailable to receive the delivery.
• Incorrect storage, handling, or consumption after delivery.
• Once the package is opened.
• Requests made without sufficient supporting information.
• Dissatisfaction arising from dietary preferences, allergies, or ingredient choices that were clearly disclosed prior to purchase.

4. Reporting an Issue

If you experience any issue with your order, please notify SHREE DATTA DELICACIES PRIVATE LIMITED within 2 hours of delivery.

To help us investigate promptly, please provide:

• Order number.
• Description of the issue.
• Clear photographs of:
• the product;
• the packaging;
• the delivery label, where applicable; and
• any visible defect or damage.

Failure to report the issue within the above timeframe may affect our ability to verify the issue and process the claim.

5. Quality Assessment

Every complaint will be reviewed by our Customer Support and/or Quality Assurance team.

Where necessary, SHREE DATTA DELICACIES PRIVATE LIMITED may:

• Request additional photographs, videos, or information.
• Inspect production or order records.
• Verify delivery details.
• Consult with the relevant delivery or logistics partner.
• Request additional details reasonably required to investigate the complaint.

Submission of a complaint does not automatically entitle the customer to a refund, replacement, or other remedy.

6. Resolution Options

Depending on the outcome of our review, SHREE DATTA DELICACIES PRIVATE LIMITED may, at its discretion and subject to applicable consumer protection laws, offer one or more of the following remedies:

• Replacement of the affected product.
• Refund for the affected item(s).
• Partial refund.
• Store credit or coupon.
• Any other reasonable resolution appropriate to the circumstances.

Where only part of an order is affected, the refund or replacement may be limited to the affected item(s).

7. Refund Processing

Approved refunds will normally be processed to the original payment method used at the time of purchase.

Refund processing timelines depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution and are generally completed within 5–10 business days after approval.

Cash payments, where applicable, may be refunded through a mutually agreed method.

Any delay caused by a bank, payment gateway, card network, UPI provider, or other financial institution after we have initiated the refund will be outside our direct control.

8. Cancellation After Delivery

Once an order has been successfully delivered, it cannot be cancelled.

If there is an issue with a delivered product, customers may request assistance in accordance with this Return & Refund Policy.

9. Delivery Issues

If an item is missing from your order or an incorrect product has been delivered, please notify us within 2 hours of delivery.

After verification, SHREE DATTA DELICACIES PRIVATE LIMITED may:

• Arrange delivery of the missing item.
• Replace the incorrect product.
• Issue an appropriate refund where replacement or redelivery is not reasonably possible.

Resolution will depend on the circumstances of the particular order and availability of the relevant product.

10. Food Safety

For food safety and hygiene reasons, SHREE DATTA DELICACIES PRIVATE LIMITED cannot generally accept the physical return of food products once they have been delivered, except where required by applicable law or where collection is considered necessary for quality investigation.

Customers are advised to follow any storage, refrigeration, consumption, allergen, or handling instructions provided with the product or displayed on its packaging.

11. Statutory Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian laws, including, where applicable:

• The Consumer Protection Act, 2019.
• The Consumer Protection (E-Commerce) Rules, 2020.
• The Food Safety and Standards Act, 2006.
• Applicable rules and regulations issued by the Food Safety and Standards Authority of India (FSSAI).
• Any other applicable laws or regulations in India.

Where any provision of this policy conflicts with a mandatory requirement under applicable law, the applicable legal requirement will prevail.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, or if you wish to report an issue with your order, please contact us using the details below:

SHREE DATTA DELICACIES PRIVATE LIMITED

FSSAI Lic. No.: 11526009000223
Contact No.: +91 90761 10064
Email: [email protected]

Registered Address:
Gala No. A,
Tirupati Udyog Premises Co-op. Soci. Ltd.,
I.B. Patel Rd., Opp. HP Petrol Pump,
Goregaon (East), Mumbai – 400 063,
Maharashtra, India.

Customers contacting us regarding a refund, replacement, damaged product, missing item, or quality complaint should include their order number and registered contact details to help us process the request efficiently.